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Customer and Comments
Deborah: My hot tub cover arrived on Wednesday, in excellent shape and exactly as ordered. I just wanted to tell you how pleased I am with your service and your performance on my order. It was a real pleasure doing business with you and I will not hesitate to recommend your company to others. Thank you so much!!!
Hi Kevin....We received the spa cover awhile back and just had a chance to put it on. It fits perfect and I just want to let you know what a great job you people did. Thanks so much for getting it done so quick and doing such a wonderful job!!
We just received the spa cover we ordered through your company and we are very pleased with the quality and look of your product. The first cover was damaged during shipping (which happens from time to time I'm sure), so we refused delivery and contacted you. We were very impressed with the quick response we received and the very nice phone call from you apologizing and assuring us that another cover was in production and when it would be shipped. Thanks for taking such good care of your customers!
kevin, i receive my cover today it was beautiful an fit perfect love the color an it is so light to my old cover hope to enjoy it for years again great job will tell my friends about you
I'd like to send feedback on my hot tub cover; purchased in March. The whole order process, delivery and quality of the cover have exceeded our expectations. I was very apprehensive about ordering online with a company that I never did business. I went to the BBB to check your history, which was very good compared to other spa companies!! So I took the plunge and purchased the cover. It arrived as promised; I checked the product before accepting delivery to find everything in perfect condition! I will definitely recommend your company to others!
Thank you for making this purchase an easy process!
Our spa cover arrived today. It is beautiful and fits like a glove! I truly appreciate the fine work that went into the making of the cover and the prompt shipping that allowed it to arrive today.,,Thanks,
kevin, received the cover yesterday. great job am very satisfied with the quality ,delivery time .the whole experience..Was not too crazy about ordering something from the internet but you guys did good will be recommending you to the neighbors
I believe in giving credit where credit is due, and you deserve a standing ovation! We have used the cover over the weekend, and are very pleased with how it works. We can set the temperature of our spa to a max of 104 degrees. We could never reach that high of a temperature with our old cover. Using your new cover over the weekend, our spa made it to 104! For the quality at any price, I don't think there is a better cover on the market.
WOW We love our new hot tub cover It is wonderful ! We will tell anyone who needs one about you The whole transaction was wonderful down to the driver who delivered it It was in perfect shape when we got it and fits our tub perfect Thank you very much !
I just want to let you know how thoroughly happy we are with our new spa cover! Your company standards are the best! My husband is thrilled to be able to open and close our hot tub all on his own! Our old cover became so heavy it was difficult for both of us to lift! Your customer service was so helpful! We appreciate the extra effort your designer put into making sure our sizes were correct! We are ready to install the lifter this weekend.
I received the Hot Tub covered I ordered yesterday, and I was really Pleased upon opening.,GREAT Craftsmanship, VERY WELL put together, the color is wonderful and will admit, I do believe it is better/nicer than the original cover that came with the Tub in the first place !!,VERY HAPPY CAMPER here my friends.....would NOT hesitate to tell my friends, or order from you guys again !! GREAT JOB !!,
Kevin, received the new cover today.........perfect fit, perfect look........thanks again, will recommend you to friends........
Hello Kevin, I received my cover on Fri. afternoon. Just wanted to let you know that the cover fits great. We are very happy with choosing Supreme Spa Covers. I also want you to know how much I appreciated the way you kept in communication with me. Thanks again, it’s been a pleasure.
Our custom spa cover arrived yesterday, and we just wanted to take a moment to tell you how happy we are with it. It fits beautifully, looks great, and the quality of the workmanship is amazing. We were a little nervous about ordering this on-line, but you've impressed us. Thank you!
The color is great and the fit is to perfection. I am not in the habit of writing letters of this nature, but in my case of an odd shaped spa and the attention to detail from your production, I felt that I should at least say thanks. It is almost impossible to find a company who wants to earn their customer's total satisfaction, and you have mine. Thanks again and have a super Holiday Season.
I just wanted to let you know that the spa cover I purchased was not as advertised...... IT WAS FAR BETTER! Perfect fit, Perfect color, high quality fabric. Cover exact as ordered. I noticed an imitate difference in my spa temp. I will defiantly be everyone I know that this is the place to order a spa cover! Thank you so much for the quick delivery and super fast response. Keep up the super job!
I got my spa cover today and it fits perfectly, looks beautiful, and is exactly what I needed. Thank you so much for making ordering and delivery
such a smooth process!!!!
Put off getting a new top for awhile now I was to the point of I was the only one who could lift the top off I put bricks up to help support the top on the lift...wow ordered the new one built and shipped really fast received it and fit perfect. Really pleased with everything should have done it sooner Oh and also had I chose to keep with the manufacture it would have doubled the cost plus had to pay for shipping.. VERY PLEASED
Kevin - Thanks. I received the hot tub cover last week. It is exactly as promised. The quality and construction exceeded my expectations. The cover fitted perfectly. The packaging to protect the cover in shipment was outstanding. I am completely satisfied.
I wanted to let you guys know that I received my cover and it is amazing. The color is a wonderful match, Its light and easy to remove. Thank you guys for a wonderful product.
Cover arrived yesterday in excellent shape! We are extremely pleased with both the customer service you provided as well as the excellent quality of the workmanship on the cover. We will be sure to recommend you anytime we can and will contact you again if we ever need another replacement.
KEVIN THANKS FOR THE FINE QUALITY HOT TUB COVER WE PURCHASED. IT IS EXACTLY AS YOUR WEBSITE DESCRIBE IN QUALITY AND DESCRIPTION. AND THE FOLLOW UP FROM YOU ON CONCERNS ABOUT THE RIGHT DIMENSIONS FOR THE COVER ,SHOWS ME YOUR COMPANY HAS EXCELLENT CUSTOMER SERVICE AND CARES ABOUT CUSTOMER SATISFACTION. YOU HAVE WON ME OVER WITH THESE FACTS I HAVE MENTIONED. I WILL BE SURE TO TELL ALL FRIENDS AND NEIGHBORS WITH HOT TUBS ABOUT YOUR PRODUCTS AND FINE COMPANY. THANKS AGAIN,LIFE LONG CUSTOMER ,
Just wanted to let you know the cover arrived in perfect condition. I am so pleased with look of the new cover. I had forgotten how light the cover should be. The old one was so heavy we never took it all the way off, just opened it half way. I can't wait till tonight when we can open the spa all the way up. The new cover fits like a glove. I was surprised at how fast my order arrived. I was thinking it would take 4 to 6 weeks, instead it was about 2 weeks. I will let all my friends who have spas know to order new covers from you. Thank you for the great customer service.
Thank You so much for the beautiful brand new spa cover. What we received today . A perfect fit it is amazing what a different, between the two. The old one was 21 years old cover. And extremely heavy to lift up. We are very pleased with this one. Thanks again
We received our hot tub cover yesterday, and it looked and fit great. I wanted to thank you and the crew for a fantastic job!! Even the freight company that delivered the cover were very accommodating, Thank you for making our online shopping enjoyable, your customer service is top notch, and very much appreciated!!
We wanted to let you know how pleased we are with out hot tub cover! We will certainly recommend you to our friends and family. Thank you again for a great product and prompt communication !
I received my spa cover today. Superior workmanship! Thank you for fabricating such a quality product!
I just want to say how impressed I am in the way we received our shipment. You were so courteous, quick to respond. The cover fits perfect. Thank you for your wonderful service and we will be spreading the word. Thank You
The cover arrived and it fits perfectly. It's also FAR better construction than the hot tub manufacturer's, for which I would have paid another $150 and which they told me I could not get anywhere but from them, and if I managed to find something it would cost more than theirs. So, thanks, a lot!
Had time yesterday afternoon to remove the old cover and put on your new one...very nice! Fits perfectly and I am quite impressed with the workmanship.
Will mail the warranty info to you. Just wanted to let you know how pleased I am with your cover and the price and quality are frankly...unbeatable!
Just wanted to write and tell you that I really appreciate what a great job you guys did on my cover. Your service and speed is awesome!!
Cover arrived Monday in good condition. I just want to say that I am very pleased with how the cover looked and fit. The service was excellent. Thank you for how the whole order was handled.
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*Due to the ongoing Covid-19 pandemic and other market conditions freight carriers are charging substantially more for freight and we may need to charge extra to ship to your delivery address. If your delivery address is subject to additional charges we will contact you prior to the start of production for approval.
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